The UPS Store
The UPS Store Locally owned and operated 11250 OLD ST AUGUSTINE RD STE 15
JACKSONVILLE, FL 32257
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store hours
HOURS OF OPERATION
Monday - Friday
8:30 am - 7:00 pm
Saturday
9:00 am - 2:30 pm
Sunday
Closed
UPS AIR PICKUP TIMES
Monday - Friday
6:00 pm
Saturday
1:00 pm
UPS GROUND PICKUP TIMES
Monday - Friday
6:00 pm
  HOURS OF OPERATION
Monday - Friday
8:30 am - 7:00 pm
Saturday
9:00 am - 2:30 pm
Sunday
Closed
UPS AIR PICKUP TIMES
Monday - Friday
6:00 pm
Saturday
1:00 pm
UPS GROUND PICKUP TIMES
Monday - Friday
6:00 pm
 
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International Shipping Solutions

International Letters, Parcels and Freight

Global Connection. Neighborhood Convenience.

We understand the ins and outs of International Shipping, including customs rules and regulations. Shipping packages abroad can be a time-consuming process – involving paperwork, tariffs and regulations. That’s where The UPS Store comes in. Let us handle the details; we’re your neighborhood international shipping experts. We make shipping easier.

Our expertise saves you time
We understand the ins and outs of International Shipping, including customs rules and regulations. Shipping packages abroad can be a time-consuming process – involving paperwork, tariffs and regulations. That’s where The UPS Store comes in. Let us handle the details; we’re your neighborhood international shipping experts. We make shipping easier.

From package pick-up to customs and delivery, UPS oversees the entire process. With more than 2,000 daily flights to more than 200 countries and territories, time-definite delivery options, up-to-the-minute tracking, and expertise in customs clearance regulations, UPS makes international shipping easier than ever.

International shipping services, tailored to your needs
The UPS Store international shipping experts provide time saving support for your small business and your personal needs. So the next time you need to ship a package internationally, let the experts at The UPS Store take care of it.

Our Pack & Ship Guarantee

You don’t have to worry about a thing at The UPS Store. If an item packed by our associates and shipped via UPS is damaged or lost, you’ll be reimbursed for the item’s value (subject to the lesser of actual value, replacement or repair cost), the full retail price of packaging materials and services, and shipping charges (excluding declared value charges). Restrictions apply. For full details see our Pack & Ship Guarantee.

International Shipping Service Options

UPS offers unprecedented flexibility and expanded geographic coverage for international shipments. You can now choose from three guaranteed, time-definite international delivery options (Some restrictions and limitations apply to the UPS delivery options):

UPS Worldwide Express Plus®
  • Delivery by 8:30 am to Canada
  • 9:00 am to all other destinations
  • Next day delivery to Canada
  • Delivery within two business days to Europe • Delivery within two or three business days to Asia
UPS Worldwide Express®
  • Delivery by 10:30 am or 12:00 noon
  • Delivery by the next business day to Canada and for documents to Mexico
  • Second business day delivery to Europe and Latin America
  • Delivery within two or three business days to Asia
UPS Worldwide Saver®
  • Delivery by end of day
  • Next business day delivery to Canada and for documents to Mexico
  • Second business day delivery to Europe and Latin America
  • Delivery within two or three business days to Asia
UPS Worldwide Expedited®
  • Delivery in two business days to Canada
  • Next business day delivery to Canada and for documents to Mexico
  • Delivery in three or four days to Europe
  • Delivery in four or five days to Asia and Latin America UPS Standard
  • Day-definite delivery based on origin and destination
UPS Standard
  • Day-definite delivery based on origin and destination

International Shipping

DHL International Shipping

Need to drop off a DHL prepaid package or ship to one of 220 destinations across the world? Shipping packages abroad can be a time-consuming process – involving paperwork, tariffs and regulations. That’s where The UPS Store #2383 Jacksonville, FL comes in. Let us handle the details; we’re your neighborhood international shipping experts and can handle all your DHL shipping requirements.

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Come in to The UPS Store #2383 today and let us help you with your international shipment.

International Shipping FAQ's

Can you ship large or odd-shaped items internationally?

Yes. Our location is capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. The UPS Store offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. 

How do I know my international shipment will clear customs?

The UPS Store will assist you in completing the correct documentation so that your shipment has the best chance of clearing customs. The international shipping experts at The UPS Store will inform you at the time of transaction of any restrictions that may cause problems for your shipment.

What are duties, taxes and fees?

Duties are fees imposed by customs on imported merchandise. The applicable charge will be based on the value and/or gross weight and may differ according to the commodity. You are responsible for payment of all duties and fees. Fees are implemented by the customs broker or agent for its services.

How do I find out which duties, taxes and fees apply to my international shipment?

You can visit the U.S. Customs and Border Protection agency’s Web site at www.cbp.gov to find out what items are restricted from import into the United States. Visit the World Customs Organization’s Web site at www.wcoomd.org to find restrictions for other countries. Visit www.ups.com for a list of U.S. Customs Brokerage service fees. For more details, contact the UPS International Service Center at (800) 782-7892.

What should I do if my international shipment does not clear customs?

The UPS Store location that shipped your item(s) will contact you and provide you three options: (1) you provide additional information and/or authorize payment of any charges so the package or letter can be delivered to the consignee; (2) you give authorization to pay the necessary charges (return freight, plus any other charges) to have the package or letter returned to you; (3) you abandon the shipment and authorize payment of abandonment charges, if required by the destination country. You will need to determine the course of action you wish to take and make arrangements for payment. A decision will have to be made within three business days. If a decision is not given, the package will be returned to The UPS Store, where you can pick it up.

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Copyright © 1994-2018. The UPS Store, Inc. is a UPS® company. The UPS Store® (TUPSS™) locations are independently owned and operated by franchisees of The UPS Store, Inc. in the USA and by its master licensee and its franchisees in Canada.

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